Technical Writing
As a technical writer, I specialize in developing clear, beautiful, UX-focused documentation for software-as-a-service products. I use the method that best suits the objective—step-by-step guides, video tutorials, animations, diagrams, or concise, well-crafted copy. I’ll work with you to ensure your documentation becomes a powerful marketing tool that attracts and retains users.
Knowledge Base Management
As a knowledge base manager, I help you establish the foundational structure needed for the healthy growth of your knowledge base as your product evolves and reaches new user segments. I prevent “Tower of Babel” scenarios and help your knowledge base earn a reputation for clarity and effectiveness—driving engagement and reducing support tickets.
Available for hire at https://www.upwork.com/freelancers/~018d3a31f0feb078ff