Documentation Quality KPIs Found By Jordan Stanchev

In Technical Writing: How to Write Software Documentation, Jordan Stanchev shares the outcomes of his research in defining high-quality software documentation. By establishing key performance indicators, it becomes possible to precisely gauge the direction of improvement of any documentation project. This is much appreciated information.

Quality KPIs:

  • Helpful
  • Comprehensive
  • Searchable
  • Visual
  • Usable
  • Readable
  • Reliable
  • Grammatically correct
  • Translatable and localization friendly
  • Accessible
  • Uses appropriate tone

The scores for these KPIs should stem from User Research and Analysis, not the author’s opinion.

Software Documentation Quality Chart

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